WORLDPAC Welcomes MechanicNet’s Customer Retention System as a New Customer Marketing Service

WORLDPAC welcomes MechanicNet’s Customer Retention System as a New Customer Marketing Service

WORLDPAC welcomes MechanicNet’s Customer Retention System, a value added Customer Marketing Service available at special rates for WORLDPAC customers!

MechanicNet’s industry leading Customer Retention System (CRS) brings your customers back when their vehicles are due for needed service. This system is proven to level-out business peaks and valleys, increase profitable maintenance services, and pull customers back on a regular basis using a C.A.R.E. approach:

C o m p e l – Gives customers a reason to come back for service
A p p r e c i a t e – Thanks them for their business
R e m i n d – Tells them when service is due
E d u c a t e – Tells them why service is necessary

In addition to MechanicNet’s Customer Retention System, WORLDPAC also offers the following Customer Marketing Services to assist you with your marketing plan:

New Mover - Direct-Mail Program:
The New Mover program can help you increase your total car count and revenues, build your brand, enhance your shop's image and gain a distinct edge over your competition by targeting new potential customers in your neighborhood by direct mail.

Customer Satisfaction Index (CSI):
Surveys are an important part of retaining your existing customer base. Because of this, WORLDPAC has developed a relationship with Customer Service Index (CSI) surveys allowing you access to the same quality CSI surveys that many new car dealers use nationwide.

To learn more about MechanicNet, New Mover and Customer Satisfaction Index, visit WORLDPAC Customer Marketing Services.

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Salt Lake City, UT - New WORLDPAC Location

Introducing Salt Lake City, UT!

WORLDPAC announces the opening of our Salt Lake City, UT facility. The Salt Lake City warehouse services a large portion of the state’s northern metro territory, and is the first WORLDPAC location in Utah.

We look forward to delivering up-to-the-minute service options to the area’s automotive repair community.

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Tech Tips: Resetting Service Lights & Codes on Select Import Vehicles

Tech Tips: Resetting Service Lights & Codes for Select Import Vehicles

by: Rob Morrell, WORLDPAC Training Institute (WTI) Instructor

WORLDPAC receives numerous questions about resetting service lights and codes. Here are a few tips for BMW, Mercedes, Volvo, Honda and Toyota.

BMW, 2001 or later
by Rob Morrell

For all BMW’s you must have the driver’s door shut to reset the service lights. On E60 and later models it may also be necessary to buckle the driver’s seat buckle in order to reset the service light.

3 Series (E46), X3, Z4, X5 (without 20 pin diagnostic connector in the engine bay)

1. Key “OFF”
2. Push and hold the trip reset button while turning the ignition key to position”1” or Accessory.
3. Continue pushing the button for 5 additional seconds until the display changes and “Inspection” or “Oil Service” appears.
4. Push the button again for approx. 5 seconds until “Reset” or “Re” appears in the display and is flashing.
5. When the display starts to flash press the button a third time to actually reset that item. The new or updated service should appear and you can now shut the key off.

3 Series (E90)

1. Key “ON” Engine “OFF”
2. Push and hold the odometer reset button for approx 5 seconds until the CBS appears in the cluster.
3. Use the “BC” button to scroll through the various reset options.
4. Press and hold the “BC” button (you will see a small clock appear and run through its display). That item should now be reset.

5-6-7 Series (E60-E63/E64-E65/E66)

1. Hold the upper left instrument cluster reset button for approx. 10 seconds or more. This puts in the reset mode.
2. Now you can scroll through the various reset items using the reset button or the FAS button on the turn signal/high beam switch. NOTE: “!” indicates item can be reset, “0” indicates the item cannot be reset usually because the vehicle has not reached the minimum 20% service on that item.
3. When you have picked the item to be reset, press the reset button again for a few seconds. This should reset this item only.

Mercedes
by Chris Mackey

Model year 2000 to approx 04:
- S-Class Coupe (215 Chassis)
- S-Class Sedans (220 Chassis)
- SL-Roadster (230 Chassis)
- C-Class (203 Chassis)

Below is a list of descriptions, followed by their locations.

• A1p13 Multifunction display: center of instrument cluster
• A1s3 Trip odometer reset button: button-left side on instrument cluster
• S11/s1 Scroll forward/back button: horn pad-left side (arrow icons)
• S11/3 System selection button: horn pad-left side (page icons)
• S11/1 Functions & volume control: horn pad-right side (+/- icons)

Instructions:

1. Rotate electronic key to position 2
2. Press the system selection button (S110s3) repeatedly until the total mileage is displayed in the multifunction display (A1p13).
3. Press the scroll forward/back button (S110s1) repeatedly until the service symbol is displayed in the multifunction display (A1p13)
4. NOTE: Hold reset button depressed for approx: 3 seconds
5. In the multifunction display (A1p13) the following message appears "DO YOU WANT TO RESET THE SERVICE INTERVAL? CONFIRM WITH THE R-BUTTON" has to appear.
6. Press reset button again
7. Switch off ignition
8. Confirm reset by calling up the service display
9. WIS Reference AP0020P0042M

Resetting service reminder on Mercedes Vehicles

Model year 1996 to approx 2000 (Without the multi function display)
- E-Class Sedans & Wagons (210 Chassis)
- CLK-Class Coupes (208 Chassis)
- S-Class Sedans (140 Chassis)
- SL-Roadster (129 Chassis)
- C-Class Sedans (202 Chassis)

Instructions:

Prerequisites: Doors closed and instrument cluster “Off/Asleep”.

1. Rotate key to position "2".
2. Within 4 seconds press the trip counter reset button located on the instrument cluster twice within one second. The display for the service request is activated for 10s.
3. Within 10 seconds rotate the key to position "0". The service request continues to be displayed.
4. Press and hold the trip counter reset button and rotate the key to position "2".
5. Continue holding the trip counter reset button depressed (approx: 10s) until the audible signal sounds. The new start distance appears in the display.
6. Confirm reset by calling up the service display.
7. WIS reference GF0020P000301B

Volvo, ‘99 or later
by Allen Osborne

Resetting the service reminder on network cars

1. On P-2, P-1 cars from 99’ to 2006, the service reminder is set by the following process:
2. Turn the key to position 1
3. Hold the reset button down, do not release it. The trip counter will go to zero.
4. Turn the key to position 2
5. Wait until either the service light flashes or a tone is heard. In the later model cars the trip mileage will return. On 99 and 2000 cars the trip count will be lost.

Honda, ‘99 or later
by Dan Marinucci

Turning out maintenance reminder lights

1. To turn out the maintenance reminder light on a popular Honda or Acura, press the trip meter reset button on the instrument panel.
2. Then turn the ignition switch on (engine off) while holding the trip meter button down.
3. The maintenance reminder light will blink several times, remain on and then go off. This entire sequence may take 10-20 seconds.
4. This procedure is slightly different on early to mid 1990’s Acura Integra’s. Here, check for a small, square box under the dash to the immediate right of the steering column.
If the car is equipped with this under dash box, press the button in the center of the box. Turn the ignition switch on (engine off) while holding this button. Now the maintenance reminder light will flash, remain on and then go out.

Toyota, ‘99 or later
by Dan Marinucci

Turning out maintenance reminder lights

1. Turn the ignition switch on and be sure the odometer is showing the normal mileage display – NOT a trip meter display.
2. Hold down the trip meter reset button with the odometer on the normal mileage display. Then turn the ignition switch on (engine off).
3. Now the mileage display will show dashes in place of the numbers, followed by zeros. After the zeroes, the actual, normal vehicle mileage will reappear on the odometer.
4. Release the trip meter reset button after the actual mileage reading reappears.
5. This reset procedure is exactly the same on 2007 models EXCEPT that you begin with the odometer on Trip A.


For more information on advanced training, visit the WORLDPAC Training Institute (WTI).

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Product Feature: NPN Cabin Filters

Product Feature: NPN Cabin Filters

NPN Cabin Filters lead the industry with the most comprehensive application coverage for European, Asian and Domestic vehicles. NPN Cabin Filters are manufactured to OEM specifications in order to provide unsurpassed interior air cabin quality and a precision fit. WORLDPAC has recently secured the exclusive distribution of NPN products.

NPN Cabin Filters offer over 165 SKU’s covering most all applications. They are available in both Particulate & odor eliminating Charcoal Activated materials as supplied OEM. NPN products carry a full 12 month warranty. Considering the prolific use of cabin filters in most all late model cars, the availability of NPN Cabin Filters is of significant timing.

Cabin air filters are becoming more common on all vehicles causing a growth surge in the cabin filter market. As reported by Frost & Sullivan, total 2006 North American aftermarket cabin filter revenues were $55.4 million, and this amount is expected to increase by 22% yearly (through 2012).

Product awareness is a key factor in driving aftermarket cabin filter sales. Cabin filter replacements have the potential to produce generous profits for the independent repair shop. To realize these profits, shops should enlighten customers to the advantages of replacing cabin filter products.

The complete line of high quality NPN cabin filters support an ‘easy-to-install’ product category for professional service centers and DIY’ers. All NPN Cabin Filter products include installation instructions and carry a full 12 month warranty.

For more information about cabin filters and practical selling points, click here to view Tech Tips: Servicing Cabin Air Filters, an e-newsletter article featured in the May 8, 2007 edition of autocarepro:news.

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Richmond Hill, ON, Canada - New WORLDPAC Location in Metro Toronto

Introducing Richmond Hill, ON, Canada!

WORLDPAC is delighted to announce the opening of our newest warehouse in Richmond Hill, ON, Canada; our third Toronto metro facility.

The company has experienced tremendous growth in the Canadian market, and continues to seek out opportunities to offer new services in thriving communities.

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