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Monday, October 15, 2007


WORLDPAC and IDENTIFIX are proud to introduce WORLDPAC Assist . . . two great programs that help technicians diagnose and repair vehicles more quickly.

Program 1: WORLDPAC Assist Online Database

WORLDPAC is an online diagnostic information service for WORLDPAC customers. WORLDPAC combines real world shortcut tests and quick fix information in an easy to learn and use format.

Online Database Benefits:

  • Available online 24 hours a day, 7 days a week to help you diagnose any problem or situation your shop may encounter.

  • Provides knowledge generated by over 10,000 shops that participate in the repair hotline each year.

  • Supercharged Search engine helps technicians cut through industry jargon by automatically searching on related symptoms and terms.

  • Offers the largest source of Confirmed Fixes documented by our 41 factory trained, ASE certified master technicians.

  • Over 1000 new problems with tests and fixes are added to WORLDPAC Assist each week.

  • Now includes the MOTOR Parts & Labor Guide.

Program 2: WORLDPAC Assist Repair Hotline

WORLDPAC Assist “Repair Hotline” connects technicians with 41 factory trained, ASE master techs via telephone for personal one-on-one service. The WORLDPAC Assist programs provide technicians the information they need to fix vehicles faster as well as help to increase shop productivity & billable hours.

Repair Hotline Benefits:
  • 41 Factory certified specialists that assist technicians with over 250,000 problems each year.

  • Each of our Factory and ASE certified master technicians are organized into manufacturer specific groups and only answer calls on the specific make in which they specialize such as Mercedes, BMW, Toyota, Honda as well as all foreign and domestic car lines.

  • WORLDPAC Assist is uniquely qualified to help your shop with over 9000 original factory manuals including all wiring diagrams for every make.

  • Our specialists are fully equipped to help you with any system on any vehicle.

  • Nearly 3 million calls have been taken since 1987.

To Increase Your Car Count

WORLDPAC Assist makes it easy to implement a Preventative Maintenance Program with our customer friendly reports. Our reports help sell Preventative Maintenance services for you by educating your customers on what needs to be done with explanation services of why each item is important. In addition, WORLDPAC Assist’s Preventative Maintenance Plan provides your technicians with all the labor times and specifications needed to perform each Preventative Maintenance task in a separate, easy to print report.

To learn more, visit WORLDPAC Assist and the WORLDPAC Training Institute (WTI).

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