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Tuesday, July 31, 2007

WORLDPAC Welcomes MechanicNet’s Customer Retention System as a New Customer Marketing Service


WORLDPAC welcomes MechanicNet’s Customer Retention System as a New Customer Marketing Service

WORLDPAC welcomes MechanicNet’s Customer Retention System, a value added Customer Marketing Service available at special rates for WORLDPAC customers!

MechanicNet’s industry leading Customer Retention System (CRS) brings your customers back when their vehicles are due for needed service. This system is proven to level-out business peaks and valleys, increase profitable maintenance services, and pull customers back on a regular basis using a C.A.R.E. approach:

C o m p e l – Gives customers a reason to come back for service
A p p r e c i a t e – Thanks them for their business
R e m i n d – Tells them when service is due
E d u c a t e – Tells them why service is necessary

In addition to MechanicNet’s Customer Retention System, WORLDPAC also offers the following Customer Marketing Services to assist you with your marketing plan:

New Mover - Direct-Mail Program:
The New Mover program can help you increase your total car count and revenues, build your brand, enhance your shop's image and gain a distinct edge over your competition by targeting new potential customers in your neighborhood by direct mail.

Customer Satisfaction Index (CSI):
Surveys are an important part of retaining your existing customer base. Because of this, WORLDPAC has developed a relationship with Customer Service Index (CSI) surveys allowing you access to the same quality CSI surveys that many new car dealers use nationwide.

To learn more about MechanicNet, New Mover and Customer Satisfaction Index, visit WORLDPAC Customer Marketing Services.

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